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Last Updated: 2026/04/03

Company Registration Information

  • Company Name: 东莞市堰潘信息技术咨询服务有限公司
  • Legal Representative: 潘正碧
  • Phone: +86 13594568704
  • Email: service@mail.siv-mall.com
  • Date of Establishment: 2024-12-12
  • Unified Social Credit Code: 91441900MAE67UPT46
  • Company Address: 广东省东莞市常平镇朗贝朝阳一街68号

    • Welcome to siv-mall. We value your shopping experience and are committed to providing you with high-quality general merchandise. Whether you have questions about our products, need assistance with an order, or require support regarding shipping to New Zealand, our dedicated team is here to help.

    Contact Information

    To ensure your inquiries are handled efficiently, please reach out to us through the following channels:

    1.Customer Support Email: service@mail.siv-mall.com

    Our team typically responds to all email inquiries within 48 hours during regular business days.

    2.Contact Number: +86 13594568704

    Available during business hours for immediate assistance regarding your orders.

    3.Operating Address: 广东省东莞市常平镇朗贝朝阳一街68号

    Please note that this address serves as our administrative office under 东莞市堰潘信息技术咨询服务有限公司 and is not a physical retail storefront or a return center.

    Business Hours

    Our customer service team is available to assist you during the following times:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday & Sunday: Closed
  • Public Holidays: Closed

    • Note: All times are based on the local time zone of our operations. If you contact us outside of these hours, please leave a detailed message or send an email, and we will prioritize your request on the next business day.

    Shipping to New Zealand

    We specialize in delivering a wide variety of daily goods and general merchandise directly to your doorstep in New Zealand. We work with reliable logistics partners to ensure your items arrive safely and efficiently. If you have specific questions about customs, delivery timeframes, or tracking your package, please include your order number in your message for faster service.

    Legal Disclaimer

    The website siv-mall is operated by 东莞市堰潘信息技术咨询服务有限公司. By contacting us, you acknowledge and agree to the following:

  • Privacy Protection: Any personal information provided (including your name, email address, and phone number) will be used solely to resolve your inquiry and improve our service. We do not sell or share your data with unauthorized third parties.
  • Accuracy of Information: While we strive to provide accurate and up-to-date information regarding our stock and shipping, please note that delivery times are estimates and may be subject to external factors such as customs processing or local courier delays.
  • Communication Policy: We maintain a professional environment. Any communication containing offensive, abusive, or threatening language will not be tolerated and may result in the termination of support for your account.
  • Order Issues: For returns or damaged goods, please contact us within the timeframe specified in our Return Policy to ensure your claim is valid under our service terms.

    • Have a question?
    Please don't hesitate to email us at service@mail.siv-mall.com. We look forward to serving you!